Clearance sale items are sold as is. We have a policy of no return no exchange. Once the item left our warehouse we are no longer responsible of it.
For Custom orders, Reupholstery, Finishing and Restoration we require Purchase Orders from our clients for a better vision of the project and to avoid miscommunications. We also require 50% down payment for every project for us to be able to start working on the orders. Once we started on the project the 50% downpayment is automatically non refundable.
-We will ship pillows same day of purchase if payment is recieve before 3:00pm PCT. Pillows that are purchased after 3:00PM PCT will be shipped the next day.
-Custom Pillows from our website may take up to 2-7 business days before shipping.
We do not ship furnitures outside Southern California, however we do deliver within 50 miles of Los Angeles with an additional fee. Please note that you can hire a different shipping company of your choice if you choose to.
If a client decided to hire a different shipping company we require the shipping company personel incharge along with one of the J. Betanco Furniture staff to inspect any dings and damages on the furniture/s before the furniture leaves our warehouse.
Clearance sale items are sold as is. We have a policy of no return no exchange. Once the item/s left our warehouse we are no longer responsible of the product.
As for the Custom Pieces, if you are not totally happy with the piece/s please notify us within 14 days after it was delivered. After 14 days we are no longer responsible. We can still make repairs and touch ups but there will be an additional fee.